All professionals want to achieve results by relying on their colleagues. How do you create a true team spirit? How do you motivate and support people to excel? This course guides you through the complexities of working relationships. It covers the fundamentals of the art of leadership, explains how to create a winning team and how to create the most positive atmosphere. The course provides you with concrete models and a wealth of good advice to get immediate results.

Day 1 Rights and obligations of employees

• Being aware of basic employee rights
• Being clear on job descriptions and skills profiles
• Applying the 20/80 rule

Day 2 Managing employees

• The difference between leading and managing
• Leading based on situations and personal style
• The following skills are emphasised:
  • Supporting, delegating and persuading
  • Communication and interactive listening

Day 3 How to assess people and help them develop

• The assessment interview
• Applying assessment criteria
• Avoiding fundamental errors of judgement
• Applying the golden formula of assertiveness
• Mastering and applying assertiveness techniques