Communication - between employees and with customers - is the glue that holds an organisation together. Misunderstandings and misunderstandings sometimes cause this glue to become a little loose.... In this seminar, you will learn to recognise and understand the different communication styles - your own and those of your colleagues or customers - and how to react or deal with them appropriately.

1. Introduction

• The four axioms of communication

2. Types of communication

• Verbal and non-verbal

3.Values and norms

• Underlying communication
• The different realities

4. Communication styles

• Your own predominant communication style
• All possible communication styles
• How to deal with other people's communication styles