Delivering bad news? Nobody likes to do that, some are good at it.

Do you sleep badly when you have to deliver a difficult message? That's only human!

Yet you can make it easier for yourself and your conversation partner to quickly accept the message. We learn to pick up and apply all the steps that precede this (getting angry, listening, ...). You will enter a difficult conversation with more confidence ... and probably end it with a better result.

Mastering this skill is a leadership competency that, both professionally and privately, is an ‘upgrade’ of yourself as a person and as a partner-in-relationship.

No, it's not just a few tricks. We really dive deep into techniques that work. Because there will always be difficult conversations... Closing such a conversation in a constructive way helps to establish and maintain long-term relationships with integrity.

Training content

Of course, the training is also theoretically based. Understanding neurological systems that block our ‘courage’ to ‘dare’ to deliver bad news will help remove these blockages. Moreover, participants will learn to know the personality style of their conversation partner and thus tune in better to convey the message in an accepted way.

More concretely, the following topics will be addressed:

• The 3 phases of a bad-news conversation
• The expected reactions: Kübler-Ross in practice
• Saying no without blowing up the relationship
• Active communication versus remaining silent to ‘get through’
• Getting in touch with your own ‘blocking’ thoughts and beliefs
• Connecting with your interlocutor to get the message accepted
• Some do's and don'ts: techniques we rehearse (assertive response, proactivity, the broken record, ...)

Practical

The training covers an afternoon. In the morning, we zoom in on the phenomenon of ‘aggression’. This can be part of a reaction to bad news. Both programmes are closely linked, but can also be taken separately.

See the ‘Counteracting aggressive behaviour’ training programme