We can only work well together if we can communicate ‘strongly’ with each other. Indeed, if we do not communicate well, we cannot work well together.

During this workshop, you will gain insight into the factors that increase the effectiveness of collaboration and expand your palette of communication skills.

Helpful and impeding thoughts

• Interpreting situations: experiencing the power of our own mindset and knowing how to use it strongly

What is assertiveness and what is it not?

• Knowing and recognising which natural style you and your colleagues have and how to turn it around assertively

Uniform communication style on the phone

• As an organisation/department/colleagues, you determine your own house style of calling. If everyone applies this style, you can avoid misunderstandings and come across as even more professional.

How can you increase your powers of persuasion?

• You will learn the difference between arguing and convincing
• You will learn the 6 secrets of persuasion

From problem to opportunity

Delivering a difficult message

• Based on your own reality, you are going to practise delivering difficult messages in different situations.